Terms of Service

1. INTRODUCTION AND ACCEPTANCE

Welcome to Pizza Ranch ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Pizza Ranch regarding your use of our website located at ranchs-pizz.rest, our mobile applications, our food delivery services, and any other services we provide (collectively, the "Services").

By accessing, browsing, or using our Services, placing an order, creating an account, or otherwise engaging with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, complete, and truthful information
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are fully responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Pizza Ranch and its affiliates, subsidiaries, officers, directors, employees, and agents.
• "You," "Your," or "User" refers to any individual or entity using our Services.
• "Services" includes our website, mobile applications, food ordering platform, delivery services, and all related functionalities.
• "Content" refers to all text, graphics, images, logos, software, and other materials available through our Services.
• "Website" refers to ranchs-pizz.rest and any associated domains or subdomains.
• "Order" refers to any request for food items or services placed through our platform.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. USE OF SERVICES

3.1 Permitted Use

You may use our Services for the following purposes:

• Browsing our menu and restaurant information
• Placing orders for personal consumption
• Creating and managing your user account
• Accessing customer support
• Participating in promotional offers and loyalty programs
• Providing feedback and reviews

3.2 Prohibited Use

You agree NOT to:

• Use our Services for any illegal, fraudulent, or unauthorized purpose
• Violate any applicable local, state, federal, or international laws or regulations
• Impersonate any person or entity or falsely state your affiliation
• Transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt the operation of our Services
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems, bots, or scripts to access our Services
• Reverse engineer, decompile, or disassemble any part of our Services
• Upload viruses, malware, or other malicious code
• Collect or harvest information about other users
• Use our Services for commercial purposes without written permission
• Submit false, misleading, or fraudulent information

4. USER ACCOUNTS

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage arising from your failure to secure your account information.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or any other reason we deem appropriate. You may also delete your account at any time by contacting customer service.

5. PRODUCTS AND SERVICES

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. All our food preparation follows established safety protocols, including proper storage, handling, and cooking procedures.

5.2 Allergen Information and Disclaimers

We provide allergen information to the best of our ability; however, we cannot guarantee that our food is completely free from allergens due to potential cross-contamination during preparation. Customers with severe allergies should exercise caution and consult with our staff before ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions and pricing for all menu items. However, we reserve the right to correct any errors in product descriptions, pricing, or availability. Prices are subject to change without notice.

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

5.5 Delivery Terms and Conditions

5.5.1 Delivery Zones and Timing

Delivery services are available only within our designated delivery zones. Delivery times are estimates and may vary due to weather, traffic, order volume, or other circumstances beyond our control.

5.5.2 Minimum Order Requirements

Minimum order amounts may apply for delivery services. These requirements may vary by location and are clearly displayed during the ordering process.

5.5.3 Temperature-Sensitive Items

We take special care in handling temperature-sensitive items to ensure food safety and quality. However, we cannot guarantee temperature maintenance beyond reasonable delivery times.

5.6 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time after order placement. Once food preparation begins, modifications or cancellations may not be possible. Please contact us immediately if you need to modify or cancel your order.

5.7 Payment Terms

Payment is due at the time of order placement. We accept various payment methods as displayed on our platform. You authorize us to charge your selected payment method for the full amount of your order, including taxes, delivery fees, and gratuities.

6. INTELLECTUAL PROPERTY

6.1 Our Ownership

All content on our Services, including but not limited to text, graphics, logos, images, software, and trademarks, is owned by or licensed to Pizza Ranch and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content License

By submitting content to our Services (reviews, comments, images), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our business operations.

7. USER CONTENT

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent that you have all necessary rights to submit such content and that it does not violate any third-party rights.

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, or offensive
• Defamatory or libelous
• Infringing on intellectual property rights
• Spam or commercially promotional
• False or misleading
• Harassing or discriminatory

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content that violates these Terms or is otherwise objectionable. However, we are not obligated to monitor all user content.

8. DISCLAIMERS

8.1 Service Availability

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will be uninterrupted, error-free, or free from viruses or other harmful components.

8.2 Food Quality Disclaimer

While we strive to maintain consistent food quality, taste preferences are subjective, and we cannot guarantee that our food will meet every customer's expectations.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content that may appear on our Services.

9. LIMITATION OF LIABILITY

9.1 Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid for the specific service giving rise to the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pizza Ranch and its affiliates from any claims, damages, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party services. Your interactions with third parties are solely between you and such third parties.

12. TERMINATION

12.1 Termination Rights

We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

12.2 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect.

13. GOVERNING LAW AND DISPUTES

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class-action lawsuits or class-wide arbitration.

14. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or email. Continued use of our Services after changes constitutes acceptance of the modified Terms.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pizza Ranch regarding the use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or other unforeseeable events.

16. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

• Pizza Ranch
• Address: 3593 Main St, Vancouver, BC V5V 3N4, Canada
• Phone: +1 604-423-4840
• Email: [email protected]
• Website: ranchs-pizz.rest

We typically respond to inquiries within 24-48 hours during business days. For urgent matters related to food safety or order issues, please call us directly.