Privacy Policy

1. Introduction

At Pizza Ranch, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, mobile applications, order our food, or interact with our services.

This policy applies to all personal information collected through our digital platforms, physical locations, phone orders, and delivery services. By using our services, placing orders, or visiting our website, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell your personal data to third parties for their own marketing purposes. Your trust is paramount to our business relationship.

2. Information We Collect

We collect various types of information to provide you with excellent service, process your orders, and improve your dining experience with Pizza Ranch.

2.1 Information You Provide Directly

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, saved payment methods
• Food Service Specific Information:
  • Order history and favorite menu items
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information you provide for food safety
  • Special dietary requirements (halal, kosher, organic preferences)
  • Table reservation details and party size
  • Catering event information and requirements
  • Food preferences and customization requests
• Payment Information: Credit card details, billing information (securely encrypted and processed)
• Communication Data: Contact form submissions, customer reviews, feedback, support requests
• Marketing Preferences: Email subscription choices, promotional preferences, communication preferences
• Loyalty Program Data: Rewards points, membership level, redemption history, special offers claimed

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device type and model
• Usage Data: Pages visited, time spent on website, click patterns, search queries, menu items viewed
• Location Data: Approximate location derived from IP address, GPS location (with permission) for delivery services
• Cookie Data: Session identifiers, user preferences, shopping cart contents, authentication tokens
• Analytics Information: Website performance data, user interaction patterns, conversion tracking

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction confirmation and payment verification data
• Delivery Partners: Delivery status updates and location tracking information
• Marketing Partners: Demographic data and interest information for targeted advertising
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

We use your personal information for various purposes that enhance your experience and enable us to provide quality food service.

3.1 Service Provision

• Order Processing: Taking, preparing, and fulfilling your food orders accurately
• Delivery Services: Coordinating delivery to your specified location and providing order tracking
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Account Management: Creating and maintaining user accounts, authentication, and security
• Payment Processing: Securely processing transactions and maintaining payment records
• Quality Improvement: Analyzing feedback to improve food quality and service delivery
• Food Safety: Managing allergen information and dietary restrictions to ensure safe dining
• Reservation Management: Booking and managing table reservations and catering events

3.2 Communication

• Order Confirmations: Sending order receipts, preparation updates, and delivery notifications
• Customer Support: Responding to questions, complaints, and feedback promptly
• Important Notices: Informing about policy changes, service updates, and food safety recalls
• Marketing Communications: Sending promotional emails, special offers, and loyalty program updates (with your consent)
• Transactional Messages: Payment confirmations, account security alerts, and service notifications

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant promotions based on your preferences and order history
• Website Analytics: Understanding traffic patterns, popular menu items, and user behavior
• Campaign Effectiveness: Measuring the success of marketing campaigns and promotions
• Market Research: Developing new menu items and services based on customer preferences
• Loyalty Programs: Managing rewards, points accumulation, and personalized offers
• Competitive Analysis: Understanding market trends to improve our offerings

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, and government inquiries
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Protecting the rights, property, and safety of customers and employees
• Dispute Resolution: Resolving customer complaints and legal disputes
• Regulatory Compliance: Meeting food service regulations and health department requirements

4. Information Sharing and Disclosure

We share your personal information only as necessary to provide our services and as outlined below. We do not sell personal information to third parties.

4.1 Service Providers

• Payment Processors: Secure transaction processing through encrypted payment gateways
• Delivery Companies: Sharing delivery addresses and contact information for order fulfillment
• Cloud Storage Providers: Secure data storage with industry-standard encryption and access controls
• Email Service Providers: Managing email campaigns, newsletters, and transactional communications
• Analytics Services: Website performance analysis and user behavior insights
• Customer Support Tools: Managing customer inquiries and support ticket systems
• Marketing Platforms: Advertising networks and social media platforms for promotional activities

4.2 Legal Requirements

• Court Orders: Complying with valid legal processes and judicial orders
• Government Requests: Responding to lawful requests from law enforcement and regulatory agencies
• Legal Compliance: Meeting obligations under applicable laws and regulations
• Emergency Situations: Protecting public safety and preventing immediate harm
• Fraud Investigation: Cooperating with investigations of fraudulent or illegal activities

4.3 Business Transfers

• Mergers and Acquisitions: Transfer of data as part of business transactions
• Asset Sales: Inclusion of customer data in business asset transfers
• Customer Notification: Advance notice of any ownership changes affecting your data
• Policy Continuity: Ensuring new owners maintain similar privacy protections

4.4 With Your Consent

• Explicit Consent: Sharing information for purposes you specifically approve
• Optional Services: Third-party integrations you choose to enable
• Social Sharing: Posting reviews or content you authorize to share
• Research Participation: Including your data in studies you agree to join

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Controls: Role-based access restrictions ensuring only authorized personnel handle your data
• Security Monitoring: 24/7 monitoring systems to detect and respond to security threats
• Data Backups: Regular, secure backups to prevent data loss and ensure business continuity
• Secure Servers: Industry-standard data centers with physical and digital security measures
• Database Security: Encrypted database storage with restricted query access

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented processes for personal data collection, storage, and disposal
• Confidentiality Agreements: Legal agreements with all employees and contractors handling personal data
• Incident Response Plan: Established procedures for detecting, responding to, and recovering from security breaches
• Security Audits: Regular internal and external security assessments and penetration testing
• Vendor Management: Due diligence and ongoing monitoring of third-party service providers

5.3 Your Security Responsibilities

• Strong Passwords: Create complex passwords with a mix of letters, numbers, and special characters
• Password Protection: Never share your account credentials with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links requesting personal information
• Account Monitoring: Regularly review your account activity and order history
• Immediate Reporting: Contact us immediately if you suspect unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage patterns.

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functions, login state, shopping cart contents	Session
Functional Cookies	User preferences, language settings, location preferences	Up to 1 year
Analytics Cookies	Usage analysis, popular menu items, website improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, social media integration	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Email Tracking: Web beacons to measure email open rates and engagement
• Local Storage: Browser-based storage for improved user experience
• Session Storage: Temporary data storage during your browsing session

Cookie Management: You can control cookies through your browser settings by accepting, rejecting, or deleting cookies. However, disabling certain cookies may affect website functionality and your ability to place orders or access account features.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have the following rights:

7.1 Right of Access

You have the right to request and receive a copy of the personal data we hold about you, including order history, account information, and communication records.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data, including updating contact information, delivery addresses, and dietary preferences.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when it's no longer necessary for the purposes it was collected, subject to legal retention requirements.

7.4 Right to Restrict Processing

You can request limitation of how we use your data while disputes about accuracy or lawfulness are resolved.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transfer it to another service provider.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes or based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights: Contact us using the information provided in Section 13. We will respond to your request within 30 days and may require verification of your identity to protect your personal information.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not intentionally collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover we have collected personal information from a child under 16 without parental consent, we will take immediate steps to delete such information from our systems.

Parental Rights: Parents have the right to review, delete, or refuse further collection of their child's personal information.

9. International Data Transfers

As a global food service company, we may transfer your personal information to countries outside your residence for processing and storage.

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with equivalent privacy protection levels
• Standard Contractual Clauses: EU-approved contract terms ensuring adequate protection
• Data Processing Agreements: Binding contracts with service providers requiring data protection
• Security Safeguards: Encryption and access controls during international transfers
• Regular Audits: Ongoing compliance monitoring of international data handling

9.2 Transfer Destinations

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support services
• Other Countries: As needed for service provision with appropriate safeguards

10. Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements, warranty claims
Marketing Consent	3 months after withdrawal	Consent record keeping, compliance verification
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement, training
Payment Information	As required by payment processors	Fraud prevention, chargeback protection
Delivery Records	1 year	Service improvement, dispute resolution

Safe Data Disposal

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Record Destruction: Secure shredding of paper documents
• Backup Deletion: Removal from all backup systems and archives
• Disposal Documentation: Maintaining records of data disposal for compliance

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services that are not operated by Pizza Ranch. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites before providing personal information. Your interactions with third-party sites are governed by their respective privacy policies, not this one.

Your Responsibility: Exercise caution when clicking external links and verify the legitimacy of third-party websites before sharing personal information.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.

12.1 Change Notification Methods

• Website Notice: Prominent notification banner on our website
• Email Notification: Direct email to registered users about significant changes
• Login Pop-up: In-app notification when you access your account
• Explicit Consent: Required approval for material changes affecting your rights

12.2 Staying Informed

• Regular Checks: Periodically review this policy for updates
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Using our services after changes indicates acceptance of the updated policy
• Disagreement Option: Discontinue use if you disagree with updated terms

13. Contact Information

13.1 Filing Complaints

If you have concerns about our privacy practices:

1. Contact Us First: Reach out to us directly for resolution
2. Supervisory Authority: If unsatisfied, contact your local privacy regulator:
   • Canada: Office of the Privacy Commissioner of Canada
   • EU/EEA: Your local Data Protection Authority
   • US: Federal Trade Commission (FTC)

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing activities that are based on consent.

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact us directly to opt out of marketing communications
• Phone Opt-out: Request removal from phone marketing lists

14.2 Account Deletion Process

1. Login: Access your account dashboard
2. Settings: Navigate to account settings or privacy section
3. Delete Request: Submit account deletion request
4. Confirmation: Confirm deletion via email verification
5. Processing: Account deletion completed within 30 days

Note: Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our retention policy.

15. Conclusion

At Pizza Ranch, protecting your privacy is fundamental to our commitment to excellent customer service. We understand that your personal information is valuable and sensitive, and we take our responsibility to safeguard it seriously.

This Privacy Policy reflects our dedication to transparency, giving you clear information about how we collect, use, and protect your data. We believe that trust is earned through consistent, responsible actions and open communication about our data practices.

We encourage you to contact us with any questions or concerns about this Privacy Policy or our privacy practices. Your feedback helps us continually improve our services and maintain the high standards of data protection you expect and deserve.

Thank you for choosing Pizza Ranch and for trusting us with your personal information. We look forward to serving you delicious food while keeping your privacy protected.

Remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top indicates when changes were last made.